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  • Privacy policy
    Regulation

    Privacy policy

    Effective date 2021 July 2nd
    Latest change 2022 January 18th
    BALLEGGS CO.,ltd.
    President Tomoyuki Ohmoto

    We perceive our social responsibility and mission about protecting any of the personal information we may collect, follow the act on the Protection of Personal Information, and take our action for proper handling of personal information.
    To achieve the policy below, we will make a management system regarding the privacy protection, and adapt to the change of the latest IT technologies / any social demands / business environment changes.

      • a)Privacy policy is limited to any information needed to make a proper performance of business and employment, human resource management- which is used in the real estate broker business, real estate sales business, property management business, real estate usage/ inheritance consulting business, detached house/ apartment building business, property renovation business, self-powered property business, hotel (ryokan) business. It will not be used for any purpose other than above mentioned/ original intent. We will take possible measures to ensure that the information will not be used for any other purposes.

     

      • b)We will follow the act on the protection of personal information , any other guidelines from the country.

     

      • c)For the prevention of leakage, loss, or damage, and for other security control of the personal data, we will continuously put in necessary resources to update the security system to keep it secured. For any cases there was a problem, we will immediately take action to rectify.

     

      • d)For any complaints or requests, we will immediately and sincerely act to take any necessary action.

     

    • e)For the security system, considering the changes in social situation and environment, we will continuously improve the system.

    【Contact】

    For any questions or inquiries about the privacy policy, please contact below.

    Balleggs Co.,ltd. Privacy policy contact center
    Address: 2-5-21, Takaban, Meguro ku, Tokyo
    Phone number: 03-3794-1115
    email address: privacy@balleggs.co.jp
    office hours: wee days 10:00~12:30, 13:30~18:20 *Except for our business holidays.
    Handling of personal information

    1.Use of personal information

    • (1)For any personal information we will get from the person concerned (including the contact by website, email or other devices.)
      We will clarify on paper before the collection of personal information.
    • (2)Information collected by other way than above
      Type / purpose of use
    Type Purpose of use
    Personal information of customer inquired through phone calls to response the inquiry
    to introduce our service/product items.
    Owner’s information used throughout the broker business to perform the real estate business
    to introduce our service/product items.
    Other personal information collected from other real estate company to perform the real estate business
    to introduce our service/product items.
    Recorded phone call conversation through CROWD PBX. to check the history of customer support.
    to improve our service
    Personal information held by us

    For any personal information held by us, or record provided by a third party, we will go on the process below regarding the request from the person concerned or representative about disclosure, inform, correction, addition or deletion of the usage, cease the utilization, erase, and cease the third-party provision.

      • a)Name of the company

      BALLEGGS CO.,ltd.
      2-5-21, Takaban, Meguro ku, Tokyo
      President Tomoyuki Ohmoto

    • b)Personal information protection manager General Manager Administration
      contact: privacy@balleggs.co.jp
    • c)Purpose of use
    Type purpose of use
    Personal information of individual customers To carry out the service
    To handle the history of transactions
    To introduce our service
    To answer an inquiry
    To contact for the service use, newsletter email magazine, direct message, questionnaire.
    For marketing purposes and improvement of the service.
    Personal information from the tenant we get when we act as the fire insurance company when the rental apartment contract. To handle the insurance contract entrusted from the insurance company.
    Personal information from the inquired person To handle the inquiry.
    to introduce our service/product items.
    Personal information of the tenant To handle the real estate broker business
    to introduce our service/product items.
    Personal information of the property owner to check the history of customer support.
    to improve our service
    Recorded phone call conversation through CROWD PBX. to check the history of customer support.
    to improve our service
    Personal information of our employee For human resources management, work/task management, health management, security management.
    Personal information of recruitment To contact the applicant, for recruiting information management.
    Personal information of the hotel users To reserve the hotel, for the guidance of our service.
    Specific personal information To use for the purpose specified in the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures.

     

    • d)Contact for any complaints regarding the personal information handle
      Balleggs Co.,ltd. Privacy policy contact center
      Address: 2-5-21, Takaban, Meguro ku, Tokyo
      Phone number: 03-3794-1115
      email address: privacy@balleggs.co.jp
      office hours: wee days 10:00~12:30, 13:30~18:20 *Except for our business holidays.
    • e)accredited personal information protection organization
    • We are currently not a member of any accredited personal information protection organization.
    • f)Procedure for the disclosure of personal information we have, or record provided by a third party
        • 1)For a demand for disclosure*For any inquirer who prefers online procedure, please let us know. In principle, we will make the process upon your request.
        • 2)Procedure for the disclosure based on the demand
          • ①After we got the demand, we will send you the format (Request of Personal information disclosure ) by post mail.
          • ②Please send us (post mail) the filled out format, if by any representative a proof of representative, and(postal money order) (*if a demand of purpose inform and request of disclosure).
          • ③After we have received the format above, we will inquire about the two items (eg: phone number , date of birth) registered in our system, to identify the information.
          • ④Our answer will be by post mail, to person concerned.
        • 3)For any request by one’s representative, a document that can prove the representation.

      If the request was by one’s representative, please enclose a proof of representation and representative oneself’s ID. The recorded permanent address written in the document shall be until , after the please black out. Please do not include MY NUMBER. If there was a number on it, please black out all the number parts.

        • ①Proof of representative

      ＜Representative entrusted by person concerned for disclosure＞

      Letter of attorney by person concerned

      ＜If the representative was a legal representative for minors＞copy of one of the documents below

      Certificate of residence（with reltionship on)

      Other official document that can proof the legal representation

      ＜If the representative was a legal representative of adult ward＞copy of one of the documents below

      Certificate of guardianship Registration

      Other official document that can proof the legal representation

      • ②A document to proof the representative himself/herself

      Driver’s licence
      Passport
      Health insurance card(Please black out the number and the number.)Certificate of residence

        • 4)Fee for the notice of the purpose of utilization or disclosure.

      1000JPY per at a time.
      (Please enclosure the (postal money order) with the request format you will send. For any other ways requested, we will consult when the payment is claimed.)

    • g)Organization and system of handling personal information / measures we take.
        • 1)Basic policy formulation

      For proper handling of privacy policy, we have formulated ‘privacy policy’ regarding ‘observance of related laws and regulations /guidelines etc.’ , ‘contact of questions and complaints’, etc.

        • 2)Discipline of privacy information handlings

      In each stage of acquisition, usage, save, delete/scrap etc. , we have created a discipline of handling method , responsible party/ staff in charge and the duty of them.

        • 3)Security control measures as a company

      ①We have set a staff who is responsible for the management of the personal data, and clarified the staffs who will handle the privacy information, the range of personal information they　will handle with. The organization has been settled to have the report to be done to the responsible staff for any case when any fact or symptom of which the handling was in violation of laws or rules was found.
      ②Situation of privacy policy acquisition is self-checked regularly, also an inspection by other division or parties is being done.

        • 4)Organization of safety management measures

      ①We conduct periodic training regarding the handling of privacy information and its cautionary points..
      ②We determine the duty of confidentiality of personal information on the company regulations.

        • 5)Physical Safety management measures

      ①For the area where private information is being handled, the staff entering/leaving the area is recorded as well as the equipments bringing in is limited, to prevent from private information seen by someone who do not have the authority.
      ②Measures to prevent the theft or lost etc. of any equipment, electronic media or documents etc. which handle privacy information have been taken, as well as not to have the privacy data shown easily when the equipment, electronic media or documents is being carried , including the movement inside the office space.

        • 6)Technical Safety management measures

      ①Access limitation has been done. The staff and the scope of the privacy information database etc. have been restricted.
      ②We have the system to secure the privacy information from unauthorized access by outside parties.